e-Government Program Overview
  Search  
Advanced Search  
 

Background
Vision, Mission, and Quality Policy

Goals and Objectives
Scope

Services
Functions

Background


e-Government is a National Program initiated by his Majesty King Abdullah II. The purpose of this program is to enhance the performance of government in terms of service provision, efficiency, accuracy, time and cost effectiveness, transparency, high level of customer satisfaction, cross-Governmental integration, and much more of elements related to the style the Government of Jordan works and perception of others to the Government.

The e-Government Program will support government transformation, using I
CT tools to achieve  the ultimate National goals. This transformation process requires a focal point of contact to coordinate the efforts between Government entities and support them with best practices and subject matter expert. Therefore, the Ministry of Information and Communications Technology (MoICT) was assigned to take the lead in implementing the e-Government Program, facilitating and providing support whenever needed to Government entities. For this purpose, MoICT has established a Program Management Office (PMO) and hired subject matter experts in areas of project management, change management, technical management and support services, risk management, quality management and other competencies.
The role of e-Government program is to plan, facilitate, manage and supervise the implementation of the following: Business Process Re-engineering (BPR) towards better and more efficient processes, human performance development (including knowledge transfer and training), organizations review and re-structuring to have more efficiency. Additionally, the e-Government deploys best practices and latest technologies to enable Government stakeholders implement new processes and  create a knowledge-based community.
                                                                                             

Vision, Mission, and Quality Policy

Vision

The e-Government vision is to be a major contributor to Jordan's economic and social development by providing access to Government e-Services and information for everyone in the Kingdom irrespective of location, economic status, ICT ability and education.

Mission

The mission of e-Government is to manage the transformation of the government towards a more "customer-centric” approach in the delivery of services by means of appropriate technology, knowledge management and skilled staff to implement e-Government initiatives and programs that are relevant and affordable to the citizens of Jordan. E-Government Program is a major contributor to the Government of Jordan’s administrative reform.

Quality Policy

We are committed to providing support and services to our stakeholders through emphasizing quality, excellence and continuous improvement. We have pledged ourselves to serve all of our stakeholders, managing and satisfying their expectations, and winning their trust. We are also committed to continuous enhancement within our own operational environment, establishing goals and objectives which are continuously reviewed and developed as a tool for future improvement. To be able to deliver on our commitment, we are implementing a Quality Management System and will strive always to comply with its requirements.
                                                                                                

Goals and Objectives

To develop and support the e-Government strategy to be implemented across Government entities.

To participate in the planning and coordinating of a sustainable national portfolio of e-Government initiatives

To maintain technological integration and interoperability of e-Government initiatives, and encourage the re-usability of application components, to achieve consistency among Government entities for technical solutions.

To plan and implement security policies through a secured network environment for e-Government projects

To promote and monitor a systematic method of planning, developing and implementing e-Government projects

To promote and monitor organizational transformation at the Ministry/ Department/ Organizational level necessary to establish effective e-Government in involved governmental entities.

To offer necessary training for GoJ employees and transfer the knowledge at different levels (IT and non-IT employees) in order to ensure proper service provision and to increase productivity and proficiency.

To create awareness and promote e-Government activities.

To provide analysis and information on the status of e-Government projects to sponsors and stakeholders

                                                                                                

Scope

The Scope of the e-Government program Mission, Objectives, Functions, and Services covers all e-Government projects in the Government of Jordan, and specifically includes:

 

Planning of the e-Government Portfolio

Guiding and instigating Change Management efforts

Determining technological standards for products and services integrated with e-Government Infrastructure (Portal, Secure Government Network (SGN))

Establishing Technical Standards, Program and Project Management methods, Change Management standards, procedures and tools, and reporting requirements for e-Government Projects across the Government entities

Developing and supporting e-Government strategy and providing support to its operations


                                                                                                

 

Services

1.

Provide expertise in the form of:
•  Subject Matter Experts (SMEs)
•  Methodologies
•  Tools
•  Templates

2.

Provide standards on project management, change management and technology

3.

Transfer knowledge and provide training on the methodologies, tools, templates and processes to the e-Government Program stakeholders at all levels

4.

Support, maintain and explain the National e-Government Architecture

                                                                                                


Functions

Identifying potential e-Government initiatives.

Managing the selection process of e-Gov initiatives.

Monitoring e-Gov initiatives.

Mitigating risks to the program

Maintaining, implementing and ensuring security policies and standards for IT components of e-Government initiatives

Performing technical reviews to ensure systems integration, reusability, interoperability

Performing continuous development, maintenance and promulgation of the National e-Government Infrastructure Architecture

Capturing benefits of implemented e-Government initiatives

Defining technical standards and guidelines

Ensuring that projects focus is not only on the application of ICT, but also addressing the need for improved processes, organizations and cultural change, and improved service

Validating the definition of e-Government initiatives and endorsing related Requests For Proposals (RFPs)

Implementing Change Management guidelines and ensuring the implementation of Change Management activities all over the life cycle of e-Government initiatives

Communicating key messages of e-Government Program and aligning the projects-related key messaging with the program messaging

Implementing and maintaining project management standards and tools, and ensure their use at the project level

Enabling information sharing between e-Government projects to improve project implementation and service provision

Implementing and maintaining knowledge transfer and training management standards and tools, and ensure their use at the project level

Maintaining a Quality Management system within the PMO

Performing Project Quality Health Checks as a quality assurance and audit on the projects performance and compliance to the PMO project management standards

Manage and provide support to e-government operations