MoICT - e-Government Program

Organization structure, with brief about each stream.
Pillars

The Government of Jordan’s national e-Government initiative, launched by His Majesty King Abdullah II, aimed to drive the nation’s transformation into a knowledge society founded on a competitive, dynamic economy. Jordan remains committed to this national vision. As part of its efforts to transform its society, economy and government, Jordan is pursuing a national e-Government strategy that aims to:

Deliver high-quality services to consumers,
businesses and organizations;
Improve government performance and efficiency;
Enhance Jordan’s competitiveness;
Ensure public sector transparency and accountability;
Reduce costs and increase ease of interaction with government;
Promote development of Jordan’s ICT sector;
Develop skills within the public sector;
Boost e-commerce activities; and
Improve information security.

2- Vision & mission.

E-Government Vision

E-Government in Jordan is dedicated to delivering services to people across society, irrespective of location, economic status, education or ICT ability. With its commitment to a customer-centric approach, e-Government will transform government and contribute to the Kingdom’s economic and social development.

Mission

To manage the transformation of the government towards a more "customer-centric” approach in the delivery of services by means of appropriate technology, knowledge management and skilled staff to implement e-Government initiatives and programs that are relevant and affordable to the citizens of Jordan. E-Government Program is a major contributor to the Government of Jordan’s administrative reform.

And to accomplish this mission, Jordan E-government Program works to achieve on the following objectives:

· Achieve E-services applications.

· Identify and build a technological Infrastructure for the government.

· Promote and develop needed Legal Framework and regulations.

· Accomplish effectives Business Process re-engineering.

· Arrange Knowledge transfer and needed training for the public sector.

· Promote and achieve organization’s restructuring and change management acceptance.

3- Organization structure, with brief about each stream.

1. Project management Office (PMO):

	Project Management Office is concerned for managing E-Government programs and projects by providing the support and best capabilities, tools and methods needed. The PMO evaluates and monitors the progress of the projects and coordinates with all other streams to manage their support to the projects. The PMO also develops all the requirements, reports and plans of the program and follows up on their implementation. The PMO targets:
•	Continued support and follow up, monitoring the progress of the programs and projects by providing the tools, consultations and resources needed for that.
•	Continued follow up on the Work plans and monitoring the progress of all Program streams based on them.
••	Developing the mechanisms and methodologies to evaluate and monitor progress in order to improve continued progress
•	Following up on a National level the implementation and integration of the vertical e-services in the different Governmental entities with E-Gov services

2. Information Security Stream:

Information security stream is responsible to identify and minimize the risks against information assets, and developing essential strategies, policies and plans to avoid or minimize these risks, through achieving the following:

•	Developed Information Security Policy for eGov: which provides a framework for governmental entity to define and use the best practices in information security in its perimeter.
•	Developed CERT (Computer Emergency Response Team) Strategy for eGov: which defines information security organization on the national level and how to manage responses to threats and risk may realized.
•	Developed Information Security Eligibility Criteria: which aims to define and provides the national standard for certifying governmental entities before publishing their e-services.
•	Participated in developing Enterprise Security Architecture for eGov: which defines the overall and detailed security architecture for eGovernment.
•	Conducting InfoSec Awareness for Public Sector: which is intended for Information Security Officers in the governmental entities.
•	Developing and implementing Identity Management Strategy: which provides the framework of designing deploying National Identity Management Solution in the e-Government .
•	Developing and implementing Business Continuity Plan and Business Continuity Strategy (In progress): which aim to avoid and mitigate any disruptions for business and eservices of governmental entities, especially for shared services in Operations Center of eGovernment

2. Operations Stream

	Operation’s Center is specialized in managing and operating the overall activities related to eGovernment operations through supporting entities technical atmosphere connected on the SGN , Networking and Information Security supporting e-services The Operations’ Center has the following departments; Applications, System Engineering, Networking, Information Security and Technical Support. Main activities provided by the Operations Center are:
	email services for government entities.
	Technical support for IT units in all governmental entities through the Contact Center.
	Hosting and supporting eGovernment shared services like, Payment Gateway, eGovernment Portal, Contact Center etc…
	Upgrade the existing infrastructure for all government entities on SGN to support e-government projects.

4. Strategic Planning & e-services Stream:

	The strategic planning & e-services stream is concerned in developing strategic plans for e-government in Jordan and Coordinate with all concerned governmental and non governmental organizations which have a direct impact on e-Government to identify priorities for implementation of e-government services. The main activities provided by the strategic planning stream are:
	Development of strategic plans for e-government in general and especially e-Government Program.
	Setting the roadmap of the e-government program for the coming years in alignment with all concerned governmental and non governmental organizations which have a direct impact on e-Government projects
	Select and prioritize potential e-services projects and other ICT projects in Jordan.
	Monitor the implementation of all e-government projects
	Coordinate with all governmental and non-governmental organizations in order to be aligned with preset ICT strategy in Jordan.
	Play a vital role in the e-government Steering Committee.
	Participate with other streams of the e-government to set their strategic plans
5.Technology Stream: The main stream activities are:
	Build and develop technical strategy.
	Develop Technological concepts for e-government project
	Providing and developing policies and technical standards.
	Provision, infrastructure development and application of standards.
	Conduct research and studies needed to find and make the best of modern technological solutions.
	Enabling information sharing between e-Government projects to improve project implementation and service provision
	Management major systems in e-government and provide the necessary support.
	Design and develop Enterprise Architecture Framework
	Design and develop Central Architecture for e-government.
	Facilitating availability and delivery for Shared services.
	Assist government institutions to improve and develop their electronic systems
	Assist government institutions to integrate their systems within the framework of e-government
	Provide technical support to government institutions regarding projects for e-government.
	Provide technical support for initiatives.

5.       Change Management Stream

Change Management stream is concerned with lifting up all stakeholders and human resources capabilities in the way that supports acceptance of all concerned stakeholders to the changes addressed due to technology and improvements and would guarantee high level of production and services delivery. Change Management stream works to improve the following domains: Human resources, Organization Structures, Organization Culture, and Technology.

The Stream works to accomplishon the following principles



   Assess organizational readiness to accept the change.

Promote & change culture for new initiatives and work with all stakeholders to achieve the change.

   Communicate with stakeholders to clarify importance of
changes and answer all applicable queries and fears.

Apply learning from experiences and arrange knowledge transfer

   Support change management and emphasize the importance of continual improvements and changes which will lead to success and acceptance.

6.       Quality, Risk, & communication Stream

This stream is one of the main streams in the e-government which manages the three main pivots on the program's level: Quality, Risks & Communication through developing special mechanisms and methodologies for supervising and measuring the performance and the development of the e-government's projects and establishing, following up, updating and activating the policies, standards and procedures for managing the work in e-government program.

The main activities that provided by QRC stream are:

Developing and activating the quality management system.

Developing the communication strategies on the program level and on the external level.

Managing the risks and the problems on the level of the program and contributing in the resolution and following-up.

Ensuring the high quality of the systems and the solutions provided by vendors.

Reporting, monitoring and evaluating the performance and measuring the development in the e-Government projects and different activates.

Ensuring the high quality of the media materials and information that published by the program.

Participating in educating and cultivation to clarify the policies and the work methodologies

4.Pillars

Brief about each Pillar

Institutional Framework:

robust institutional mechanisms are an absolute necessity to manage e-Government. Best practices show that success in e-Government requires: (i) effective inter-agency coordination; (ii) centralized, accountable e-Government authorities; and (iii) direct, regular access of e-Government authorities to political leaders. Priority actions include: Creation of ministerial e-Government National Steering Committee (eGSC) headed by the Ministry of Information and Communication Technology and including members from the several governmental entities; activation of NITC as a body to monitor compliance with e-Government policies and standards; establishment of standardized e-Government Units within each Ministry and inter-agency working groups to coordinate key cross-governmental policies and initiatives; and definition of regular reporting mechanism to political leadership (Prime Minister) for e-Government Program and ministries.



      Legal Framework:

development of an effective legal framework for e-Government requires close coordination and communication among entities in the drafting and enforcement of laws and regulations. Priority areas include governance (obligations of government entities towards e-Government), online transactions (regulations addressing e-commerce needs), information security regulations and establishing an enabling framework for Public-Private-Partnerships.



      ICT Infrastructure:

ICT infrastructure is a prerequisite to e-Government. Long-term investment in ICT infrastructure is critical to e-Government services and Jordan’s long term development. At the ICT level, e-Government is best served by establishing a common technological direction that applies to all government entities / industry partners and their individual ICT architectures. This will enable government entities and their partners to deliver e-Government services in an integrated manner. Priorities include: development of guiding principles; establishment of a federated enterprise architecture; development of both standards and information security.



      Business Level:

for e-Government to be truly service-oriented and customer-centric, government must transform the way it conducts its business by becoming more transparent and more accountable. At the business level, e-Government will require close attention by the e-Government Program and government entities executing projects particularly in the areas of capacity building, change management, project lifecycle management and communications and marketing.



5-       E-services.

Jordan E-government program has launched e-gov portal www.jordan.gov.jo in the last quarter of 2006 as the official website for the Jordan government. The portal includes procedures for all governmental entities available to users 24/7. E-services are available online from various governmental entities to all Citizens G2C, Business Sector G2B, and Governmental employees G2G,G2E.

Departments who supply e-services online are:

·         Government Tender Directorates

·         Income Tax

·         Jordan Customs

·         Ministry of Industry & Trade

·         National Information Technology Center

·         Departments of Lands and Surveys

·         Housing and Urban Development Corporation

5. Ongoing Information Security Training

•          Information Security Awareness Project aims to disseminate information security principles and baselines throughout all public sector employees, to protect and secure information assets that are owned by governmental entities. The project covers conducting various workshops to realize its purposes, mainly directed for InfoSec Officers in governmental entities, after taking the responsibility to design, prepare and conduct such events inside MoICT prior to its knowledge of the real needs of governmental entities about information security features and because it is the source of information security policies in eGovernment Program.

•          Training employees for the best practices in information security in governmental entities, including employees, managers and others of different levels, provides enough awareness level to protect information assets and handling them in a way can minimize and mitigate risks and threats can affect e-services provided by eGovernment or directly to citizens. Successfully, InfoSec Unit completed training 68 InfoSec Officers from 60 governmental entities, and still working to complete others until end of 2008

•          Microsoft Training 2007 – 2009

       Under the Strategic Plan for the E-government Program, specialized training is provided for all governmental entities under the strategic agreement between MOICT and Microsoft. This training aims to promote the skills of concerned employees in the governmental entities in order to proceed with their projects in delivering and providing e-services. This agreement includes the following training tracks:



No.

Training Tracks

1

PMP: Project Management Professional

2

MCSE 2003 Messaging   Track

3

MCTS Microsoft Office Live Communications Server 2005

4

MCTS: Windows Vista, Configuration

5

MCDST Track

6

MCTS: Deploying and Maintaining Windows Vista and 2007 Office Desktops

7

MCITP: Business Intelligence Developer

8

MCSE 2003 Track Security

9

Security Track: Designing and Managing a Windows Public Key Infrastructure

10

MCTS SharePoint Server 2007, Configuration

11

Microsoft Office Specialist MOS: Master Certification

12

MCITP: Database Administrator

13

MCTS SQL Server 2005

14

MCITP Database Developer

15

MCTS .NET Framework 2.0 web Applications

16

MCAD: Web App. With VB

17

MCTS: SQL Server 2005 Business Intelligence

18

MCTS Exchange Server 2007, Configuration

19

MCPD Track Windows Developer

20

MCTS: BizTalk Server 2006