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Background
Vision, Mission, and Quality Policy
Goals and
Objectives
Scope
Services
Functions
Background
e-Government is a National Program initiated by his Majesty King
Abdullah II. The purpose of this program is to enhance the
performance of government in terms of service provision,
efficiency, accuracy, time and cost effectiveness, transparency,
high level of customer satisfaction, cross-Governmental
integration, and much more of elements related to the style the
Government of Jordan works and perception of others to the
Government.
The e-Government Program will support government transformation,
using ICT
tools to achieve
the ultimate National goals. This transformation process
requires a focal point of contact to coordinate the efforts
between Government entities and support them with best practices
and subject matter expert. Therefore, the Ministry of
Information and Communications Technology (MoICT) was assigned
to take the lead in implementing the e-Government Program,
facilitating and providing support whenever needed to Government
entities. For this purpose, MoICT has established a Program
Management Office (PMO) and hired subject matter experts in
areas of project management, change management, technical
management and support services, risk management, quality
management and other competencies.
The role of e-Government program is to plan, facilitate, manage
and supervise the implementation of the following: Business
Process Re-engineering (BPR) towards better and more efficient
processes, human performance development (including knowledge
transfer and training), organizations review and re-structuring
to have more efficiency. Additionally, the e-Government deploys
best practices and latest technologies to enable Government
stakeholders implement new processes and create a
knowledge-based community.
Vision, Mission,
and Quality Policy
Vision
The e-Government vision is to be a major contributor to Jordan's
economic and social development by providing access to
Government e-Services and information for everyone in the
Kingdom irrespective of location, economic status, ICT ability
and education.
Mission
The mission of e-Government is to manage the transformation of
the government towards a more "customer-centric” approach in the
delivery of services by means of appropriate technology,
knowledge management and skilled staff to implement e-Government
initiatives and programs that are relevant and affordable to the
citizens of Jordan. E-Government Program is a major contributor
to the Government of Jordan’s administrative reform.
Quality Policy
We are committed to providing support and services to our
stakeholders through emphasizing quality, excellence and
continuous improvement. We have pledged ourselves to serve all
of our stakeholders, managing and satisfying their expectations,
and winning their trust. We are also committed to continuous
enhancement within our own operational environment, establishing
goals and objectives which are continuously reviewed and
developed as a tool for future improvement. To be able to
deliver on our commitment, we are implementing a Quality
Management System and will strive always to comply with its
requirements.
Goals and Objectives
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To
develop and support the e-Government strategy to be
implemented across Government entities. |
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To
participate in the planning and coordinating of a
sustainable national portfolio of e-Government
initiatives |
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To
maintain technological integration and interoperability
of e-Government initiatives, and encourage the
re-usability of application components, to achieve
consistency among Government entities for technical
solutions. |
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To
plan and implement security policies through a secured
network environment for e-Government projects |
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To
promote and monitor a systematic method of planning,
developing and implementing e-Government projects |
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To
promote and monitor organizational transformation at the
Ministry/ Department/ Organizational level necessary to
establish effective e-Government in involved
governmental entities. |
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To
offer necessary training for GoJ employees and transfer
the knowledge at different levels (IT and non-IT
employees) in order to ensure proper service provision
and to increase productivity and proficiency. |
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To
create awareness and promote e-Government activities. |
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To
provide analysis and information on the status of
e-Government projects to sponsors and stakeholders |
Scope
The Scope of the e-Government program Mission, Objectives,
Functions, and Services covers all e-Government projects in the
Government of Jordan, and specifically includes:
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Planning of the e-Government Portfolio |
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Guiding and instigating Change Management efforts
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Determining technological standards for products and
services integrated with e-Government Infrastructure
(Portal, Secure Government Network (SGN)) |
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Establishing Technical Standards, Program and Project
Management methods, Change Management standards,
procedures and tools, and reporting requirements for
e-Government Projects across the Government entities |
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Developing and supporting e-Government strategy and
providing support to its operations |
Services
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Provide expertise in the form of:
• Subject Matter Experts (SMEs)
• Methodologies
• Tools
• Templates |
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Provide standards on project management, change
management and technology |
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Transfer knowledge and provide training on the
methodologies, tools, templates and processes to the
e-Government Program stakeholders at all levels |
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Support, maintain and explain the National e-Government
Architecture |
Functions
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Identifying potential e-Government initiatives. |
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Managing the selection process of e-Gov initiatives.
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Monitoring e-Gov initiatives. |
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Mitigating risks to the program |
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Maintaining, implementing and ensuring security policies
and standards for IT components of e-Government
initiatives |
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Performing technical reviews to ensure systems
integration, reusability, interoperability |
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Performing continuous development, maintenance and
promulgation of the National e-Government Infrastructure
Architecture |
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Capturing benefits of implemented e-Government
initiatives |
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Defining technical standards and guidelines |
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Ensuring that projects focus is not only on the
application of ICT, but also addressing the need for
improved processes, organizations and cultural change,
and improved service |
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Validating the definition of e-Government initiatives
and endorsing related Requests For Proposals (RFPs) |
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Implementing Change Management guidelines and ensuring
the implementation of Change Management activities all
over the life cycle of e-Government initiatives |
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Communicating key messages of e-Government Program and
aligning the projects-related key messaging with the
program messaging |
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Implementing and maintaining project management
standards and tools, and ensure their use at the project
level |
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Enabling information sharing between e-Government
projects to improve project implementation and service
provision |
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Implementing and maintaining knowledge transfer and
training management standards and tools, and ensure
their use at the project level |
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Maintaining a Quality Management system within the PMO |
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Performing Project Quality Health Checks as a quality
assurance and audit on the projects performance and
compliance to the PMO project management standards |
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Manage
and provide support to e-government operations |
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