Functional Area	Initiative	Project/Activity	Progress
e-Services	Second Wave e-Services	Project to develop criteria for prioritizing all cross governmental services, then develop an automated rating system for e-Services prioritization, and finally identify the portfolio of the second wave of e-Services	In Progress
	Drivers and Vehicles Licensing  (DVLD)	Scoping, developing a strategy and implementation plan	Completed
		Development & Implementation of selected e-Services	Launch in August 2005
		Data Cleansing and Application Migration: Project to clean data for DVLD and migrate applications in preparation for the next wave of the DVLD e-Services	Under scoping
	Income and Sales Tax e-services	Scoping, developing a strategy and implementation plan	Completed
		Development & Implementation of selected income tax related e-services	Completed
		Scoping, developing a strategy and implementation plan	Completed
		Development & Implementation of selected general sales tax related e-services	In Progress
	Borders and Residency e-services	Scoping, developing a strategy and implementation plan	Completed
		Detailed Analysis and RFP Writing	Completed
		Implementation and Development of selected e-services	Under review, handed over to Ministry of Interior
	Lands and Survey e-services	Scoping, developing a strategy and implementation plan	Completed
		Implementation and Development of selected e-services	Launch in August 2005.
Shared Services	e-Procurement	Pilot Project with Ministry of Public Works and Housing	Completed
		Pilot Project with General tendering department	Completed
		Feasibility Study and scooping for e-procurement and e-accounting with UNDESA	Project managed by Ministry of Finance
	Portal	Content Management System	Launch in August 2005.
	Government Resource Planning	GRP Analysis Study	Completed
Technology Management	Security Assessment	Assess and develop security standards & solutions for SGN	Completed
	Technology Consultancy Services	Consultancy services for: enterprise architecture development, technical support, establishing and maintaining ICT strategy for connectivity and hosting.	In Progress
Operations Management	Ops Center	Set up	Completed
		Operation Center Enhancement - Generator	Completed
		Management of Operations	On going
	SGN & E-Mail	SGN Wave 1 (connecting 6 government entities)	Completed
		SGN Wave 2 (connecting 11 government entities)	Completed
	Contact Center	Project to implement a service desk management system	Launch in August 2005
		Contact Center infrastructure project (IP Contact Center)	Completed
		Contact Center Services Project	On going
		Contact Center Road Map definition	On going
Change Management	Communication planning and management	Develop communication plan covering awareness and promotion of e-Government achievements and future plans to different stakeholders	In progress
	Continuous training and learning	Provision of training to Government employees in the following areas:
		1- Basic literacy     training “Cambridge & ICDL.	Phase 5 Completed
		2- Project Management. 3- IT Professional. 4- Technical training on Microsoft Technologies.	In Progress
	Organizational review and restructuring	Support e-services in organization review, Business process reengineering, and development of customer service culture.	On going
Strategy	Program 3 years strategic plan (defining an effective e-government program strategy based on the overall national direction and strategies)	Revising the e-government strategic plan to ensure alignment with the national objectives	In Progress
		setting a 3-Year strategic plan consisting of prioritized initiatives and projects based on revised objectives and taking critical success factors and risks into consideration	In Progress
		setting and monitoring Key Performance Indicators for the e-government strategy in general and the e-government program in specific	In Progress
		defining and implementing mechanism to monitor the progress and performance related to e-government implementations on a national level	In Progress