(Re – Advertising with modifications )

Become part of Jordan's commitment to success in the field of ICT  and join the dynamic team of the e-Government Program at the Ministry of Information and  Communications Technology . We are seeking talented, high caliber, motivated Jordanians to fill the following positions:

• Contact Center Manager:
  
   Responsible for planning, directing and coordinating the daily activities within the Call Centre, manages a team of representatives that receive and place calls with the assistance of a computerized system and all related HR and training needs, ensure all functions/objectives are completed in a timely and efficient manner, liaises with Operations Centre and government clients to monitor and support the level of service offered, develops short-term and long-range plans and budgets based on goals and growth objectives, recommends & communicate improvements, adaptations or revisions in the Call Centre systems and procedures, selects, develops and evaluates personnel to ensure the efficient operation of the Call Centre, assists in the development of policies and procedures in conjunction with the Call Centre Specialist/Analyst.

  
  Qualifications:
   Minimum of bachelor’s degree in computer sciences/engineering or related subject, project management or business development skills/qualifications, 3 years experience on a call centre 10 to 20 operator in size, business experience in planning and implementing process solutions for call centers, clear and consistent ability to communicate, ability to assimilate, report data and stats, ability to plan and work within a budget and produce financial reports.

 

• Change Management Officer:
  
   Participate in the change management implementation in the e-Government Program, ensure that business process re-engineering (BPR), Change Management and Communication are specified and carried out according to the e-Government Program standards. Participate in writing, updating and completing Change Management requirements for e-Government RFP’s. Promote and support awareness activities of e-Government program and communicate key messages. Prepare promotional material contents related to e-Government program and its initiatives/projects. Organize, participate and conduct events and presentations that contribute to raising awareness on e-Government upon request from the Head of Change Management.
  
  Qualifications:
   First Degree in an appropriate discipline such as Business Administration or Industrial Engineering. Minimum 4 years experience in management consultancy, administrative development or change management. Knowledge of project management standards is a plus.
  
  
  
   

•  Project Manager:
  Responsible for developing requirements, specifications and project plans for e-government projects. Manage and monitor all aspects of e-government projects, covering project management knowledge areas, to ensure the successful delivery of the projects. Work with government entities, suppliers, contractors and other third parties to ensure delivery is on time and within budget. Plan, define, verify and control changes to project scope by identifying, analyzing and responding to project risks and issues. Ensure timely and appropriate generation, collection, dissemination, storage and ultimate disposition of project information. Work according to relevant quality standards and procedures by following the Methodologies /Tools/Templates/ Processes/of the program.
  
   Qualifications:
   First Degree in an appropriate discipline and/or Project Management professional certification (PMP), MBA/MS is a plus. Preferably 5 years Project Management experience, preferably in an ICT environment. Candidates should also have high-quality skills in   Risk Management, Quality Management, Schedule Management, Cost and Procurement Management, Scope Management, and Communication Management.
  
   

• Project Coordinator:
  
  Assist in the management of e-Government projects and the relationships with internal/external stakeholders to obtain their commitment for effective project implementation and delivery of project results. Assist Project Managers in coordinating matters related to initiatives & projects’ budgets, timelines, resources, official communication. Assist Project Manager in coordinating with different departments in the ministry to follow up on various issues related to the projects on hand; including the legal, financial, administrative, procedural, and marketing aspects. Assist Project Manager in supervising and approving the vendors' activities throughout the project life cycle based upon PMI standards. Responding to project risks and issues. Ensuring the completion of the implementation phase of the project where all requirements are met and accountability is transferred.
  
  Qualifications:
   First Degree in an appropriate and related discipline, Project Management professional certification is a plus.  At least 3 years experience in Project Management coordination preferably in an ICT environment. Risk Management, Quality Management, Cost and Procurement Management, Scope Management, and Communication Management. Planning, organizing and controlling work; liaising with program management Monitoring project standards of multiple teams (including contractors) and initiating corrective action. Project Scheduling tools (Ex. MS Project) is a plus.
  
  
   

• Senior Systems Architect:
  
  Responsible for reviewing the e-Government projects’ architectures and designs for compliance to e-Government Architectural standards and policies. Provides support for establishing the baseline of the e-Government architecture. Applies advanced principles, theories and concepts, as well as expertise in work related to architecture and design. Develop/improve strategic processes and directions. Anticipates and resolves issues and advocates change. Provides expertise in strategic emerging technologies
  
  Qualifications:
   First degree in an appropriate discipline, such as IT. Minimum of 5 years experience in IT architecture, 3 of which in systems architecture and design. Experience in analyzing business functions, experience in business process and role design, application design, and systems integration. Experience in architecture principles design, building blocks design, solutions modeling. (Solid knowledge in the area of application development methodologies, software engineering principles, and web based services).
  
  
   

•   Systems Architect:
  
  Assists and reviews e-Government projects’ architectures and designs for compliance to e-Government Architectural standards and policies. Assists in supporting other sections on technical issues and needs. Provides support for establishing the baseline of the e-Government architecture. Assists in developing new principles and concepts and innovative solutions. Works as a subject matter expert to develop/improve strategic processes and directions. Anticipates and resolves issues and advocates change.
  
  Qualifications:
  A minimum of a university degree in IT. A minimum of 3 years experience in IT architecture principles design, Good knowledge of multiple technologies of both hardware and software. Object oriented analysis and design programming skills. Strong communication skills. Strong leadership skills.  Experience in Analyzing Business Functions. Application design, and Systems Integration. Solid Knowledge in the areas of application development, methodologies and software Engineering Principles, web based services, and operating systems

  
  
   

• Networks Engineer:
  
   participate in the design and development of e-Government networking projects’ activities. Provides network engineering support including requirements definition and analysis. Analyzes and determines budget requirements and current network systems technology. Creates and maintain technical documentation. Assists with or takes a leadership role in network engineering projects. Designs and recommends network management systems, software and network communications systems. Provides specifications and detailed schematics for network architecture and specific detailed information for hardware and software selection, implementation techniques and tools for the most efficient business solution.
  
  Qualifications:
   First degree in an appropriate discipline, such as Computer Science, IT or MIS or any other related field. Minimum of 5 years in the design and support of networks and communication industry. Advanced knowledge and understanding of a range of networking software and hardware systems and related technologies. Ability to analyze and assess network architecture requirements and determine optimum solutions. Extensive knowledge of LAN, WAN, and data communication operations, analysis, design, access methods and architectures. Preferred certificates: CCNP, CCSP, CCDP, CCIE.
  
   

• Head of Operation Unit:
  
   Responsible for Planning, directing, evaluating and coordinating of  organizational and tactical activities of individuals, conceptualizing, designing, constructing, testing, implementing and operating business and technical information technology solutions. Defines the service framework for the Operation’s Department. Develops and manages SLA’s and maintenance contracts with key suppliers. Participates in the planning process and develops the budget for the Operations Centre. Ensures continuous operation of security for e-government operations. Ensure that infrastructure initiatives are in alignment with the strategic plan and are implemented professionally. Liaises with Operations Centre, Government clients to monitor and support the level of service offered. Formulates contingency plans to address schedule revisions, manpower adjustments, fund allocations and work and training requirements.  
  
  Qualifications:
   Bachelor degree in an appropriate field such as IT, Engineering or related fields. A Masters degree is a plus. Minimum of 10 years IT experience in managing an enterprise class data center with complex heterogeneous systems and infrastructure technologies. Experience in technology management, software integration and full life-cycle applications development. In-depth knowledge of data centre best practices, metrics and monitoring, vendor management, project management across multiple platforms and technologies. Working knowledge of key IT operating principles, operating processes, tools and workflow as well as all major project management tools and processes (MS Project etc). Good knowledge of commercial issues (e.g. budget planning and tracking, procurement). A track record of high teaming, flexibility and ability to adapt in a rapidly changing environment.  Experience in managing multiple stakeholders, technology vendors relationship, including setting, implementing and monitoring Service Level Agreements (SLAs) with certification in a recognized Service Delivery methodology, preferably ITIL. Experience in building and improving the IT capability of an organization around operations and delivery of IT services with a drive for continuous improvement. Demonstrated experience in translating business strategy into technical strategy. Experience in managing 20+ technical team members with strong emphasis on building collaborative relationships and effective teamwork.

 

• Head of Program Management Unit:
  
   Responsible for the day to day operation and management of the program Management unit for the e-government. Support the Director of e-Government, the Secretary General and the Minister with reports and subject knowledge of the e-Government Program and individual e-Government projects. Maintaining the National e-Government Integrated Program Plan and reporting on the status of the National e-Government project portfolio. Supervise the project plans on the program level to identify and manage internal and external dependencies and overlaps. Develop and manage Program Resource Plan. Oversee the identification, linking and monitoring of risks and milestones and the agreement of mitigating actions, and maintain reporting on status of PMO. Develop and manage the program budget. Coordinate with MoICT administrative staff for financial, legal and human resources issues. Ability to conduct projects presentations and PMO projects status reports to senior management. Contributing to the transformation of the e-Government into a center of excellence in the areas of projects and program management.
  
  Qualifications:
  Bachelor degree in an appropriate field such as Engineering or Business Administration, a Masters degree is a plus. Minimum of 10 years of proven experience in program and project management, risk management, business process re-engineering, change management and quality systems in complex multi-stakeholders projects, with associated certifications such as PMP and/or PGMP and/or PRINCE. Experience in contract management, program planning experience, strategic planning, risk management, and in-depth experience in project management. High verbal and written communication skills with the ability to interface with senior management, technical teams and projects stakeholders. Solid quantitative, qualitative and problem solving skills. Solid negotiation, leadership and interpersonal skills. Demonstrated ability with projects from start to finish including estimates, resources management, defining deliverables, work plans, reporting, documentation and effective projects closing. IT skills related to MS Office, MS Project and collaborative software.

 

All Jobs Require: Fluency in Arabic and English, Strong Interpersonal skills, Communications skills (Written and Verbal), Human Resources Management and Organizational skills, Time management Skills, good command of MS Office products (Word, MS Excel, MS Project and MS PowerPoint).

TO APPLY: Send CVs & cover letter quoting the position applied for to: Jobs@moict.gov.jo
before 13/2/2009.  Applications that do not include a position will not be viewed.  Only short listed candidates will be interviewed.

For further information please visit our website at: www.moict.gov.jo

We are committed to utmost confidentiality in handling applications.

MoICT Program IS A NON-SMOKING ENVIRONMENT